GENERAL INFORMATION:

All music order are distributed by Pennine Music Publishing and remain the property of Pennine Music Publishing until paid for in full. Further Details of Pennine Music can be found at www.penninemusic.com

PAYMENT (UK):

UK customers can choose to pay in a variety of ways. Online (using secure services provided by PayPal, however you do not need a PayPal account), cheque or by card over the telephone on (0785) 251 9763. Please contact us at [email protected] should you require further help.

PAYMENT (OVERSEAS):

All orders placed from overseas must be paid for prior to dispatch. Payment can be made online or by providing us with the relevant Credit/Debit card details at [email protected]

Any import duties and/or taxes are payable by the customer.

POSTAGE & PACKAGING:

UK: Orders of up to 6 items or <2kg are sent via Royal Mail. Orders of 6 items or more will be sent via courier. Should you wish for your order to be sent via special delivery, or tracked & signed for, please Contact Us ([email protected]) to help meet any specific arrangements.

OVERSEAS: Orders of up to 4 items are sent via standard Royal Mail Air Mail Standard Delivery. There is no tracking information available for this service. If you would prefer tracking information to be made available for an order of 4 items or less, please contact us ([email protected]) prior to ordering to help meet any specific arrangements. All overseas order of 4 items of more will be sent via International Courier. Tracking information will be available for this service. Should you wish for your order to be sent via special delivery, or tracked & signed for, please Contact Us ([email protected]) to help meet any specific arrangements.

All customers will be sent an automated email as soon as their order is dispatched so you know your music is on its way

DELIVERY TIMES:

We aim to dispatch all music orders as soon as possible. For the UK, music should be with you within 7-10 working days or sooner. Mainland Europe can expect to receive their orders within 14 working days. Order from further afield can take up to 3-5 weeks depending upon the distance from the UK and your countries local postage system.

REFUNDS & RETURNS:

Refunds on sheet music are not available due to the strict copyright restrictions that are in place. We are unable to accept returns unless the product is deemed faulty, in which case, please Contact Us to discuss this matter and we shall endeavour to put things right for you.

CONTACT:

Should you require further help, please get in touch with us via:-
Post: 10 Woolscroft View, Hemingfield, Barnsley S73 0AX
Tel: (0785) 251 9763
International: +44 785 251 9763
Email: [email protected]